The website www.hugirdesign.com is managed by Hugo Ribeiro, NIF 224635115, with registered offices at Rua Carlos Paião, Nº6, 4º Andar, 2675-610 Odivelas - Portugal.

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By accessing and using this site https://www.hugirdesign.com/ ("https://www.hugirdesign.com/" or "site"), you agree to respect and accept the following Terms and Conditions of Use. If you do not agree with any of these terms, please do not continue using the website.

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1. Use of the website

1.1 This website is intended to provide information about our design products and facilitate online purchasing.

 

1.2. You undertake to provide true and up-to-date information when making a purchase or registering on https://www.hugirdesign.com/.

 

2. Intellectual Property

2.1. All the content of the site, including texts, images, graphics, logos, is the exclusive property of HUGI.R - Design Studio managed by Hugo Ribeiro.

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2.2. Unauthorised use of the website's content may violate intellectual property laws.

 

3. Purchases and Payments

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3.1. By making a purchase, you agree to provide accurate payment information and authorise the debiting of the amount corresponding to your purchase.

 

3.2. You must not attempt to pay by any means other than those included in the specified payment methods. If you do so, we cannot be held responsible for loss of payment or any other damage that may occur.

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4. Shipping costs

4.1. Shipping costs are calculated at checkout.

4.2. Outside Europe, all orders will have an associated shipping cost and may require the payment of customs costs, depending on the country of delivery.

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5. Deliveries

5.1. We undertake to process and dispatch orders as quickly as possible.

 

5.2. Delivery times may vary depending on the recipient's location. Delivery estimates will be

provided during the purchase process.

 

5.3. We will provide tracking information so that you can follow the progress of your order, where applicable.

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5.4. It is the customer's responsibility to provide a correct delivery address during the purchase process.

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5.5. We cannot be held responsible for orders delivered to incorrect addresses provided by the customer.

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5.6. We cannot be held responsible for delays in delivery due to circumstances beyond our control, such as strikes, adverse weather conditions or other unforeseen events.

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5.7. If an order is returned due to delivery failure (e.g. incorrect address or absence of recipient), we will contact you to arrange re-delivery. An additional charge may apply to cover the shipping costs.

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5.8. If you have any questions or problems relating to delivery, please contact us.

6. Privacy

6.1. The personal information you provide will be handled in accordance with our Privacy Policy.

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7. Changes to the Terms

7.1. We reserve the right to modify these Terms and Conditions at any time. We recommend that you review them periodically.

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8. Cancellations and Returns

8.1. The customer has the right to cancel an order before it is dispatched. After dispatch, cancellation is not possible.

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8.2. To cancel an order, please contact us as soon as possible.

 

8.3. We accept returns within 14 days of receiving the product.

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8.4. The customer is responsible for the return costs, unless the reason for the return is due to a defect in the product or an error on our part.

 

8.5. The product must be returned in the same condition as it was received, with all the original labels and packaging.

 

8.6. We will not accept returns of products damaged by the customer or with obvious signs of use.

 

8.7. To start the returns process, please contact us for detailed instructions on how to proceed.

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8.8. We recommend that the return be made using a shipping method that allows tracking, as we cannot be held responsible for lost returns.

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8.9. After receiving the return, we will inspect the product. If it complies with the return conditions, we will issue a refund.

 

8.10. The refund will be processed to the original payment method within 7 days of the return being approved.

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8.11. If you receive a faulty or damaged product, please contact us immediately to resolve the situation. We may offer a replacement or refund, as applicable.

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9. Warranty

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9.1. We offer a limited guarantee in accordance with the legislation applicable to the sale of consumer goods.

 

9.2. The guarantee covers manufacturing defects and does not cover damage caused by misuse, negligence or normal wear and tear.

 

9.3. We offer after-sales support to help customers with queries, problems or technical assistance.